The fundamental aim of healthcare services is to ensure that individuals achieve a state of complete physical, mental, and social well-being. Therefore, healthcare service delivery must aim not only to meet the needs and expectations of patients but also to maintain their satisfaction at the highest level.

Patient satisfaction is one of the most important indicators of healthcare service quality. A satisfied patient exhibits more conscious, determined, and compliant behaviors during the treatment process; this directly increases the effectiveness and success of the service. For this reason, ensuring patient satisfaction is among our institution’s primary objectives.

However, the identification and evaluation of dissatisfaction is just as important as satisfaction. Our patients’ feedback is seen as a valuable opportunity for the improvement of our service processes.

Our institution has adopted the principle of not only resolving patient dissatisfaction but also conducting root cause analyses and implementing Corrective and Preventive Actions (CAPA) to prevent the recurrence of similar situations.

As Esnan Dental Clinics, valuing patient opinions, suggestions, and satisfaction is an indispensable part of our continuous improvement culture.