We conduct our work within the scope of the “Regulation on the Development and Evaluation of Quality in Healthcare” and the “Quality Standards in Healthcare – Oral and Dental Health Centers (ADSH) Set,” published by the General Directorate of Health Services, Department of Quality, Accreditation, and Employee Rights in Healthcare.

Our Quality Policy

• We adopt and share the philosophy of Total Quality Management.
• Our aim is to protect the oral, dental, and maxillofacial health of our patients and to improve their quality of life by providing necessary treatments.
• We enhance the community’s quality of life by offering the best diagnostic and treatment services for oral, dental, and maxillofacial diseases, holding patient satisfaction and safety above all else.
• We embrace a team approach and foster institutional awareness.
• We create the most suitable working environment for our employees and ensure their safety by reducing the risks they may encounter during their duties.
• We create a qualified workforce by enhancing the knowledge and skills of our employees, ensuring they become dedicated healthcare professionals.

Our Quality Mission

To establish a quality management system that ensures Esnan Skyland provides services in line with national and international standards, without compromising any ethical principles, and that meets the required legal regulations and obligations.

Our Quality Vision

To be a reliable clinic that is recognized, preferred, and exemplary both nationally and internationally for its quality healthcare services.

Our Quality Values

• Quality
• Prioritizing preventive and protective treatment
• Embodying team spirit
• Social sensitivity
• Accountability
• Transparency
• Respect for people and the environment
• Participation
• Reliability
• Innovative
• Accessibility

Duties of the Quality Management Unit

• To ensure the coordination of activities conducted within the framework of Healthcare Quality Standards (HQS).
• To monitor activities related to corporate goals and objectives.
• To manage self-assessments.
• To manage processes related to the Adverse Event Reporting System.
• To participate in risk management activities.
• To manage studies for measuring patient experience and employee feedback surveys (such as survey implementation, evaluation of results, and improvement actions based on results).
• To ensure document management within the framework of HQS.
• To manage processes related to quality indicators.
• To establish internal committees defined within the framework of HQS.
• To control written procedures and regulations.
• To track the revision of written procedures.
• To evaluate statistical information regarding service delivery.
• To ensure the coordination of activities conducted within the eamework of HQS.