Our Policies

As Esnan Dental Clinics, we share our policies below, based on our ethical, legal, and digital responsibilities prioritizing patient rights, data security, and service quality.

Company Name: ESNAN AĞIZ DİŞ SAĞLIĞI VE SAĞLIK HİZMETLERİ SAN. VE TİC. A.Ş.
Address: Sultançiftliği, Eski Edirne Asf. No:577 Floor:1, 34265 Sultangazi/İstanbul, Türkiye
Contact: kvkk@esnan.com.tr | From Türkiye: 444 1 657 | International: +1-734-530-1001
Registered e-mail (KEP): esnanagizdissagligi@hs01.kep.tr

1. General Principles and Ethical Approach

As Esnan Dental Clinics, we commit to providing a respectful, transparent, reliable, modern, and ethical healthcare service.
All employees act in compliance with the Turkish Ministry of Health Patient Rights Regulation, Turkish Dental Association Ethical Rules, and national/international legislation.

2. Quality Policy in Healthcare

• Provide healthcare services at international standards in all branches
  • Prioritize patient safety, data privacy, and satisfaction
  • Expertise and multidisciplinary approach in diagnosis and treatment
  • Support continuous staff development through training
  • Improve quality processes based on patient feedback

3. Personal Data Protection Policy

• Full compliance with KVKK, GDPR, and Ministry of Health data regulations
  • Processing of health data only with explicit consent and legal framework
  • Secure digital infrastructure
  • Systematic and technical measures against unauthorized access
  • Respecting all patient rights regarding personal data
  → Detailed info: Personal Data Protection Policy

4. Cookie Policy

Cookies are used on our website to improve user experience and for statistical analysis.
Users may change cookie preferences at any time.
→ Detailed info: Cookie Policy

5. Patient Rights and Satisfaction Policy

• Every patient has the right to receive service in a respectful, confidential, and safe environment
  • Rights such as informed consent, refusal of treatment, and privacy are respected
  • Complaints and suggestions are evaluated efficiently and solution-oriented
  • Patient feedback is an essential part of our quality management
  • The policy is applied ethically, fairly, and without discrimination

6. Health Tourism Policy

• Services for international patients are provided in accordance with health tourism regulations
  • Sensitivity to language and cultural needs
  • Continuous support before, during, and after treatment
  • Interpretation, transfer, accommodation, and treatment coordination from a single center

7. Digital Communication and Social Media Policy

• Accurate, informative, and ethical content on website and social media
  • Patient photos/videos shared only with written explicit consent
  • No misleading advertising or false treatment claims
  • Internal guidelines for employee social media use

8. Enforcement and Updates

This policy document is reviewed at least once a year and updated when necessary.
Last update date: [20/06/2025]

“Esnan Dental Clinics regularly updates all its policies in line with legal regulations and patient benefit.”