10-Year Warranty

The warranty applies to technical and restorative defects related to treatment by Esnan or its laboratory work in eligible permanent crowns, bridges, veneers and implant-supported permanent prostheses completed by Esnan and listed as covered in the patient’s individual warranty certificate. Fractures, cracks, connection or retention problems, and material or manufacturing defects are assessed by examining their cause. Not every fracture or loosening is automatically covered.

For a covered defect, a clinically safe and adequate repair is carried out first. If repair is unsuitable or insufficient, the restoration is replaced with an equivalent restoration. If the same defect recurs, its cause is reassessed and a clinically appropriate remedy is provided. Equivalence is determined by considering clinical function and material properties.

Covered treatments and components are listed in the treatment plan and the individual warranty certificate. Previous treatments not carried out by Esnan are not included in this warranty unless expressly accepted in writing.

For implants placed by Esnan, the 10-year clinical treatment warranty starts on the date of implant placement. During this period, one re-implantation per implant may be carried out free of charge in cases found to meet the warranty terms following clinical assessment. For approved cases, the implant, re-implantation surgery and necessary permanent implant-supported restoration are covered at no charge. Non-covered additional procedures are addressed in Section 9.

Problems related to clinical treatment: If a defect in surgical planning, implant position, clinical execution, the implant–prosthesis connection or prosthesis design is found to have caused or materially contributed to implant loss, the case is assessed under the warranty.

Problems related to patient conduct: Documented serious neglect of care, missed routine check-ups, smoking or nicotine use, failure to wear a night guard, trauma or intervention by another provider may affect coverage only if clinically linked to the problem. The presence of a risk factor alone is not grounds for automatic rejection.

Biological and medical conditions: Peri-implantitis, bone loss, failed osseointegration, systemic disease and natural biological changes are not, by themselves, evidence of fault in clinical treatment or on the patient’s part. Problems arising independently of Esnan’s treatment may be assessed as outside this warranty. Any contribution from Esnan’s treatment is considered separately.

The assessment considers the surgical plan and records, baseline and follow-up images, examination findings, the prosthesis and bite, hygiene, medical history and medication history together. If several factors are involved, each is assessed separately. If the cause cannot be determined, further investigation and, where needed, an independent expert opinion may be requested. Uncertainty alone does not justify automatic rejection. The outcome and reasons are provided in writing.

Eligible Straumann and Medentika implant products may carry a lifetime product warranty under the manufacturer’s terms. This does not mean that all clinical treatments are free of charge for life.

The implant placement warranty starts on the date the implant is placed. The warranty for a permanent prosthesis or restoration starts on the date it is delivered. The warranty for a root canal treatment or filling starts on the date the treatment is completed. The implant and its prosthesis may have different start dates.

For repairs, replacements or repeat treatment carried out under the additional warranty, the original warranty expiry date applies. These procedures do not automatically restart the contractual additional warranty period. This provision does not limit any time periods or rights arising by law in relation to a replacement or defective service.

A documented dental check-up at least once every 12 months is sufficient to meet the routine follow-up requirement. Check-ups with a local dentist are accepted. An examination record or a letter from the dentist containing the patient’s name, the date of the check-up and the name of the dentist or clinic is sufficient. Esnan may also request relevant clinical records to assess the cause of a specific problem. A late check-up does not in itself end the warranty; its effect on the problem is assessed.

Patients must follow the recommended oral hygiene, maintenance, night guard and clinical instructions. They must report any problem they notice within a reasonable time to prevent further damage, and disclose known systemic conditions, allergies, medications, tobacco, nicotine or drug use, and significant health changes insofar as they are relevant to the treatment. The effect of a delay in reporting on coverage is assessed in light of its connection with the damage.

Before planned permanent treatment at another clinic, Esnan should be informed and its written opinion obtained where possible. This advance notice requirement does not prevent urgent care or treatment that would pose a health risk if delayed. The patient shares the treatment records as soon as possible.

Peri-implantitis, periodontal disease, bone loss, uncontrolled systemic disease, conditions affecting healing, rapid uncontrolled weight changes, smoking or nicotine use, neglect of care, trauma, failure to wear the recommended night guard for bruxism, misuse of teeth, intervention by another provider and failure to follow a written temporary prosthesis plan may affect coverage to the extent that they are causally linked to the complication.

No single factor automatically invalidates a claim or cancels the patient’s entire warranty. The assessment is limited to the affected treatment or component. Where there is more than one cause, the decision is reasoned and proportionate.

A later change to the colour or shape approved by the patient at delivery is not covered if it is requested solely because of personal preference. Colour and surface issues thought to result from material or manufacturing defects are assessed separately.

Temporary crowns, bridges and prostheses are not covered as standalone treatments under the 10-year warranty. The treating dentist informs the patient about how long they are to be used and the plan for moving to the permanent prosthesis. Bone grafts, soft-tissue grafts, sinus lifts and similar biological procedures are also excluded as standalone treatments. Section 9 applies if a temporary restoration or biological procedure is a necessary part of an approved warranty remedy. Statutory rights concerning these procedures are unaffected.

Under the 2-year warranty for root canal treatments and fillings completed by Esnan, a clinically appropriate correction, repair or repeat of the same treatment is provided free of charge if a treatment or material defect is confirmed by clinical assessment. A defective filling is replaced if necessary. Repeat root canal treatment is performed at no charge if found clinically appropriate and necessary.

New decay, trauma, infection unrelated to a defect or the biological condition of the tooth does not in itself constitute a treatment defect. If repeating the same treatment is unsafe or not feasible, Esnan explains why and sets out the available options. The warranty does not guarantee that the tooth will be saved or that another treatment will automatically be free of charge. Statutory rights are unaffected.

Procedures covered at no charge. Esnan covers the repair, replacement or repeat treatment needed to correct an accepted warranty defect, as well as the clinically necessary standard procedures, at no charge. Procedures necessary to correct the accepted defect, such as imaging, temporary restorations, anaesthesia or sedation, and grafting, may be included in the no-charge treatment plan, with the reasons stated.

Shared implant-supported prosthesis. For a bridge or one-piece prosthesis supported by several implants, any adaptation required to correct the accepted defect is free of charge. If adaptation is clinically unsuitable or insufficient, the necessary shared prosthesis is replaced with an equivalent at no charge. Unaffected implants or components are not replaced solely because they are connected to the same structure.

Claims: quality@esnan.com.tr or WhatsApp: +44 7476 937626. The patient’s name, treatment date, a brief description of the problem and, where available, the warranty certificate, images or a report from a local dentist help speed up the assessment. A claim is acknowledged within 2 working days; acknowledgment does not mean the claim is accepted. The preliminary assessment is communicated within 10 working days of receipt of all requested documents.

Final decision. Once the required documentation and clinical review are complete, a reasoned written decision and, where applicable, a plan to remedy the problem are communicated within 10 working days.

If a claim is rejected or partially accepted, the patient may ask the Treatment Renewal Board to reconsider within 30 calendar days of notification of the written decision. The Board provides a reasoned written response within 15 working days of receiving the appeal. If a further expert opinion or documentation is essential, the Board gives the reason and a new response date in writing before this deadline. These time limits apply only to Esnan’s internal appeal process and do not change statutory routes for redress or their time limits.

In the event of acute pain, infection, bleeding or trauma, the patient should seek care promptly from an appropriate healthcare provider. Esnan should be informed in advance if possible. If this is not possible, records of the emergency treatment are submitted afterwards. This warranty does not undertake to pay for treatment at another clinic unless Esnan separately approves the cost in writing. Statutory rights are unaffected.

Flights, accommodation and transfers are not covered by the standard additional warranty. Statutory rights to make a claim are unaffected.

For eligible treatments, patients receive the Esnan warranty certificate and, as applicable, the relevant Amann Girrbach certificate and Straumann or Medentika implant passport or manufacturer documentation. The individual certificate specifies the coverage, the tooth, implant or restoration concerned, the start date and the warranty version.

Amann Girrbach provides a separate 10-year material warranty for eligible Zolid zirconia restorations under its own terms. For eligible Straumann and Medentika implants, the lifetime manufacturer warranty concerns product replacement under the manufacturer’s terms. These warranties do not replace Esnan’s clinical treatment warranty and do not automatically cover surgical or treatment fees.

Patients may contact Esnan regarding a manufacturer warranty claim. Esnan prepares the relevant product and clinical records and forwards the claim if the manufacturer requires it to be submitted by the treating dentist or clinic. The manufacturer decides on the product warranty claim under its own terms.

Manufacturer terms: Amann Girrbach Zolid · Straumann · Medentika

If warranty documents differ, the specific commitments expressly given to the patient that apply to the treatment in question, and mandatory legal provisions, are taken into account. Terms published later do not retrospectively reduce the patient’s accrued rights.

The warranty is not an unconditional promise of biological success or of a particular outcome in the event of natural ageing or changes in aesthetic preferences. Each case is assessed on the clinical evidence and the relevant warranty terms. This additional warranty does not limit statutory rights.

Planned effective date: 16 November 2026. The confirmed effective date will be announced on Esnan’s website. These terms apply by component or procedure to implants placed, new permanent restorations delivered and root canal treatments or fillings completed on or after the announced date.

For example, if an implant was placed before the effective date and the permanent prosthesis was delivered on or after that date, the previous terms apply to the implant and these terms apply to the eligible permanent prosthesis. Coverage of the prosthesis under this version does not restart the implant warranty period. Previously issued warranty certificates and specific written commitments remain unchanged.